Technical Support
Direct Service Line: 855-372-1368
Main Office Line: 800-325-6152
Fax: 636-379-1153
Available (CST)
Monday – Friday: 7 am to 6 pm
Saturday: 8 am to 12 pm
Sunday: Closed
Email: [email protected]
CUSTOMER SUPPORT
Your tried-and-true partner
True Refrigeration has the most comprehensive support team available, ready to help with any questions or issues you may have.
Work Instructions
Find your True equipment work instructions by part number or by model family and category.
Get Support
Serial Number Lookup
Enter the product serial number to view specific information regarding your True unit.
Shop Parts
Shop genuine True parts and accessories for True commercial refrigerators and freezers.
Shop Parts
Technical Support
Get installation, service, and maintenance answers for your True equipment.
Get Support
Parts Support
Let our parts support agents answer your questions and order parts directly.
Get Support
Sign Up for True Ice Service Training
Get True Ice experience today!
Next Training Date:
02/14/25 – 7:00AM CST
Please sign up no later than February 13th 2025
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CUSTOMER SUPPORT
Our extensive support network of True professionals are dedicated to keeping your kitchen running smoothly.
Get SupportParts Support
Direct Service Line: 800-424-8783
Main Office Line: 800-325-6152
Fax: 636-272-9471
Available (CST)
Monday – Friday: 7 am to 6 pm
Saturday – Sunday: Closed
Parts Email: [email protected]
Orders Email: [email protected]
Warranty Support
Direct Service Line: 855-878-9277
Main Office Line: 800-325-6152
Fax: 636-980-8510
Available (CST)
Monday – Friday: 7 am to 6 pm
Saturday – Sunday: Closed
Warranty Claims:[email protected]
Warranty Inquiries: [email protected]
True Warranty Parts: [email protected]
FAQs
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How do I find information pertaining to my True Product?
To look up specific information pertaining to your True Product, visit our Serial Number Lookup page.
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How do I find installation manuals for my True Product?
Installation manuals can be found here.
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How do I purchase True Refrigeration products?
True sells through local dealers and distributors throughout the world. We also sell parts and accessories on our website. You can Request a Quote with True on specific models. Contact us, and we will put you in touch with the right representative.
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Where can I find True Refrigeration product pricing?
Our dealers and distributors can provide specific pricing on True Refrigeration models. You can find True® parts and accessory pricing on our website. In addition, you can request a quote on specific True models. Contact us, and we will put you in touch with the right representative.
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Who do I call to service my True Product?
Any licensed commercial refrigeration company can work on your cabinet; however, we have preferred and recommended service companies that are familiar with our equipment. Please visit the Service Company Locator To locate a preferred or recommended service company.
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The industry's best warranty 
Service Bill Free for 7 years
Service Bill Free for 7 yearsThe industry's best warranty Service Bill Free for 7 years
