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Read our frequently asked questions for fast support.

Please contact us if you have any other questions or concerns.



How do I find information pertaining to my cabinet?

To look up specific information pertaining to your cabinet, visit our Serial Number Lookup page.

How do I locate an installation manual for my cabinet?

Installation manuals can be found on our Resource Library.

How do I purchase True products?

True sells through local dealers and distributors throughout the world. Contact us and we will put you in touch with a local representative.

Where can I find product pricing?

Our dealers and distributors can provide you with specific pricing on the models you request.

Who do I call to service my cabinet?

Any licensed commercial refrigeration company can work on your cabinet however we do have preferred and recommended service companies that are familiar with our equipment.  To locate a preferred or recommended service company, please visit the Service Company Locator.

Order Parts Online

The fastest way for dealers and suppliers to order True OEM parts and accessories.
An online store for U.S. consumers to buy OEM replacement door gaskets for their True Refrigeration equipment.