American made commercial refrigeration built to exceed customer’s expectations in customer service, quality, design, availability and performance.
The industry’s widest variety of refrigerated display merchandising solutions for Supermarkets, Retailers, Beverage Companies and Convenience Stores.
From the kitchen to your patio to your customized bar, we offer the performance and style that meets your needs, and inspires you and your guests.
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Read our frequently asked questions for fast support.
Please contact us if you have any other questions or concerns.
For dealiers and suppliers only. Please fill out all the information on the True Parts eStore registration page. Shortly after someone will contact you from True regarding your registration.
Open term accounts are available for the wholesale / service provider type customers. Contact True Parts to set up an open account.
If you are classified as a Consumer, certain accessory type items are available for purchase via credit card. Visit the True Refrigeration Store.
Contact True Parts and provide the cabinet model / serial number.
Please visit our Parts Listing page.
You can contact True Warranty / Parts for verification.
There is no minimum on parts orders.
Yes, there is 25% restock fee, and return freight charges are the responsibility of the customer.
No electrical parts may be returned without True Parts approval.
Contact True Parts with your P.O. and order number. True Parts will review and then issue an electronic call tag if applicable.
To find out the status of your order please contact True Parts. Have your P.O. or True Parts order number avalable.
Consult with UPS Tracking or Fed Ex Tracking. Populate your tracking number and an estimated transit time will be provided based on your destination.
If an order is placed with True Parts by 12:00cst and the items are stocked, your order will ship same day.
True Parts utilize both UPS and Federal Express for small parcel and where applicable LTL Freight Carriers.
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