Read our frequently asked questions for fast support.

Please contact us if you have any other questions or concerns.


General Parts

How can I set up an eStore account?

For dealiers and suppliers only. Please fill out all the information on the True Parts eStore registration page. Shortly after someone will contact you from True regarding your registration.

How can I set up an open term account?

Open term accounts are available for the wholesale / service provider type customers. Contact True Parts to set up an open account.

If you are classified as a Consumer, certain accessory type items are available for purchase via credit card. Visit the True Refrigeration Store.

How do I obtain a part number?

Contact True Parts and provide the cabinet model / serial number.

How do I obtain model specific parts listings?

Please visit our Parts Listing page.

How do I request a RGA number?

You can contact True Warranty / Parts for verification.

Is there a minimum on parts orders?

There is no minimum on parts orders.

Is there a restock fee? Or items that are not eligible for return?

Yes, there is 25% restock fee, and return freight charges are the responsibility of the customer.

No electrical parts may be returned without True Parts approval.

What if my order in incorrect?

Contact True Parts with your P.O. and order number. True Parts will review and then issue an electronic call tag if applicable.

What is the status of my order?

To find out the status of your order please contact True Parts. Have your P.O. or True Parts order number avalable.

When will my order be delivered?

Consult with UPS Tracking or Fed Ex Tracking. Populate your tracking number and an estimated transit time will be provided based on your destination.

When will my order ship?

If an order is placed with True Parts by 12:00cst and the items are stocked, your order will ship same day.

Who do you ship through?

True Parts utilize both UPS and Federal Express for small parcel and where applicable LTL Freight Carriers.

Order Parts Online

The fastest way for dealers and suppliers to order True OEM parts and accessories.
An online store for U.S. consumers to buy OEM replacement door gaskets for their True Refrigeration equipment.