True Support Icon blue with tools


Frequently Asked Questions – International

If you have any questions that are not addressed on this page, please contact us.

How do I purchase True products?

True sells through local dealers throughout the world. Please contact us and we will put you in touch with a local representative who will also advise about pricing.

Where can I find a spec sheet for a specific True model?

Select the Products link, which will allow you to search via model name or select from the listed categories. Once you select the product, you will be able to download the spec sheet.

My cabinet is not working. Who do I contact?

For any kind of assistance, please visit our International Support page. We will provide the contact details of a service partner in your region.

Is my unit under warranty?

To verify warranty, please tell us your cabinet serial number. You can find our contact details at the International Support page.

Where is the serial number sticker of my unit located?

The serial number sticker is located on the left interior side of the cabinet.

Order Parts Online

The fastest way for dealers and suppliers to order True OEM parts and accessories.
An online store for U.S. consumers to buy OEM replacement door gaskets for their True Refrigeration equipment.