True Support Icon blue with tools


Technical Support

Technical Support Questions?

Contact us for answers regarding installation, service, and maintenance of your True equipment. Our Technical Service department is available via phone or internet.

For technical support outside the U.S., please visit our International Support page.

Send Us a Message
Questions submitted outside of our regular business hours will be responded to the next business day.

True Manufacturing Technical Support Center


Direct Service Line: 855.372.1368

Main Office Line: 800.325.6152

Fax: 636.379.1153

Email: [email protected]

Available (CST):
Mon–Fri: 7 AM to 6 PM
Sat: 8 AM to 12 PM
Sun: Closed

Service Manuals

Browse our library for a list of our service, installation, and operation information.

Resource Library

Maintenance Videos

View the Media Center for a collection of service and maintenance videos.

Media Center

Tech Tips

Check out the latest tech tips for servicing your cooler.

Tech Tips

Frequently Asked Questions

Find the answers to some of our most frequently asked questions.

Technical FAQs

Order Parts Online

The fastest way for dealers and suppliers to order True OEM parts and accessories.
An online store for U.S. consumers to buy OEM replacement door gaskets for their True Refrigeration equipment.