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Warranty Claim Form

For U.S. customers only. Canadian customers, please upload your Invoice and Work Order.

Address: True Manufacturing Co., Inc., 2001 East Terra Lane, O'Fallon, MO 63366-4434
Phone: 1.855.878.9277
Fax: 1.636.980.8510
Email: [email protected]

For customers outside the U.S. and Canada, please visit our International Support page.


1. Claims must be submitted to True via mail, fax, email or the online form below.

2. Claims must be submitted in legal form (print).

3. Download and complete the Warranty Claim Form (fillable PDF).

4. In lieu of the Warranty Claim Form, you may submit an Invoice with the Work Order detail showing the repair description.

5. For your claim to be processed, you must submit either the completed Warranty Claim Form or an Invoice with the Work Order detail.

  • Invoices submitted from the U.S. must bill True Manufacturing Co., Inc..
  • Invoices submitted from Canada must bill True Refrigeration Canada, ULC.

6. The Serial Number and Model Number of the cabinet must be supplied (only one Serial Number per claim form). For online submissions, enter the Serial Number in the correct field below, and click the “Look Up Model” button to auto-populate the Model Number field. Please verify the Model Number matches the Serial Number provided.

7. A copy of the Bill of Sale is optional but recommended.

For warranty questions, please call us at 1.855.878.9277 or email [email protected].

For technical questions, please call us at 1.855.372.1368 or email [email protected].



Order Parts Online

The fastest way for dealers and suppliers to order True OEM parts and accessories.
An online store for U.S. consumers to buy OEM replacement door gaskets for their True Refrigeration equipment.