Warranty Support

Warranty Support FAQs

• Can anyone work on my True product?

  Yes, as long as they are licensed in commercial refrigeration. True has preferred and recommended service companies that are familiar with our products. Please visit the Service Company Locator to find a preferred or recommended service company.

• How do I get reimbursed for a warranty compressor?

  Please complete the Warranty Compressor Form to receive reimbursement for a warranty compressor. A picture of the compressor tag and product serial number is required for reimbursement. In addition, a copy of the replacement compressor invoice must be included with the compressor tag if not purchased from True.

• How do I know if my product is still under warranty?

  To verify the warranty, please contact the Warranty Department at 855-878-9277 or email warrantyinquiries@truemfg.com for more warranty support. A product serial number is required to verify the warranty.

• How do I place a warranty part order?

  For warranty support and part orders, contact the Warranty Department by calling 855-878-9277, emailing warrantypartorders@truemfg.com, or faxing 636-980-8510. Please include the product serial number with your request.

• How do I register my product?

  To begin your warranty support, please register your product online on the Product Registration page. Alternatively, you can submit a copy of your bill of sale with the model, serial number, and your company’s name and address. Send it to warrantyinquiries@truemfg.com.

• How do I replace a defective compressor?

  Please visit our Warranty Compressor Procedures page for instructions on replacing a defective compressor.

  Procedures for Warranty Compressor Reimbursement or Replacement

  For U.S. and Canada customers only.

  1. Call in the failure of the compressor to 800-325-6152 and ask for the Service Department. Have the serial number of the cooler ready.

  2. Take a picture of the defective compressor tag and submit it to True via one of the following methods:

  Email: compressortags@truemfg.com
  Fax: 636-980-8510
  Online form submission

  The picture must be clear and readable and include the whole tag. All numbers will need to be read to verify that the correct compressor was still installed in the cooler. In your submission, include the cooler’s serial number and also the ship-to address (if requesting shipment of another compressor). Once the tag is verified, the compressor will be sent out at no charge.

  3. If taking a picture isn’t possible, you can purchase a compressor from any of our local Parts Depots. After replacing the compressor, return the tag to the depot to receive credit once verified. To find your nearest Parts Depot, call 800-325-6152 and ask for the Parts Department or Warranty.

  4. If you have a True account, you can order a compressor and have it shipped to you. We will bill your account. After replacement, return the tag to True by email at compressortags@truemfg.com or by fax at 636-980-8510 for credit once verified.

  5. If a compressor is purchased locally at a distributor not affiliated with True Manufacturing, the remaining compressor warranty will be voided.

  6. If you purchase a compressor locally, send us a priced copy of the invoice along with the tag. Once we verify the tag, we’ll reimburse you up to the price we would have charged for the compressor.

  Claims must be received within six months of the repair date.

  If a technician reports a failure and is told the cooler is under warranty, this does not guarantee a free replacement or credit. The end user must follow True’s warranty terms and ensure the tag proves the original True compressor was installed. Please note: compressor-only warranties do not cover start component failures. The compressor itself must have failed.

• How do I schedule a warranty service call, and what do I need to provide when scheduling service?

  Enter your zip/postal code on the Service Company Locator to find a service agent near you. Then, contact the agent directly and provide the product serial number, your location, and a description of the issue.

• How much time do you allow for repairs?

  The time allowed varies by model and can be found on our Repair Guidelines by Model list.

• When will my warranty part order ship?

  Shipping times depend on part availability and peak times. To check on a specific warranty order, contact the warranty department at 855-878-9277 or email us at warrantyinquiries@truemfg.com.

  Please make sure to include the cabinet serial number when requesting warranty support.

• Where can I find a copy of my warranty manual?

  Please visit the Manuals Page in the support section of our website.

• Where can I find my product serial number?

  Your serial number is typically located on the inside left wall of the product. Occasionally, the serial number is on the right inside the wall of the product.

• Where can I locate the Warranty Claim Form?

  Please visit the Warranty Claim Form page.

• Where do I send a picture of the compressor tag?

  Please send the compressor tag, model, and serial number to compressortags@truemfg.com.

• Where do I submit warranty invoices?

  Visit our Warranty Claim Form page. Warranty invoices and the service work order may be emailed, faxed, or mailed.

  EMAIL: warrantyclaims@truemfg.com
  FAX: 636-980-8510
  MAILING ADDRESS:
  True Manufacturing Co., Inc.
  Attn: Warranty
  2001 E Terra Lane
  O’Fallon, MO 63366